Order support
Information about return requests, damaged or incorrect orders, cancellations and refund handling.
You may request a return within 14 days of receiving your order. Please contact support before sending any item back and include your order reference, the item concerned and the reason for the return request.
Please wait for return instructions before dispatching any goods.
You can contact us at synosartur@gmail.com or through our Contact us page.
Returned products must be unopened and unsealed. Opened or unsealed products are not eligible for return.
No other product exclusions apply unless required by applicable law or specifically stated in relation to the product.
The cost of return postage is the responsibility of the customer.
Return postage charge:
United Kingdom: £6
International returns: £20
Once your return has been authorised, please send the item to the address below unless we provide alternative return instructions:
Returns address:
147 Great Ancoats Street
Manchester
M4 6DH
United Kingdom
If an order arrives damaged, incomplete or incorrect, contact support as soon as possible. Keep the product and its packaging until we confirm what information or photographs are required.
Where a refund is approved, it will normally be returned through the original payment method. Additional processing time may be required by your bank or payment provider after the refund has been issued.
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