A clear place for return eligibility, damaged parcels,
cancellations and refund handling.
01
Before returning
Contact support before sending an item back. Include the
order reference, the item concerned and the reason for
the request.
02
Damaged or incorrect order
Report damaged, missing or incorrect items promptly and
retain the packaging until support confirms what
information is required.
03
Refund timing
Approved refunds are returned through the original
payment method. Bank or payment-provider processing
times may apply after a refund is issued.
Policy status
This page is a front-end content framework. Final eligibility
rules, cancellation rights, exclusions, return address,
deadlines and refund wording must be reviewed for the actual
UK seller and live product model before launch.
