Frequently asked questions.

Answers to common questions about catalogue information, ordering, accounts, delivery and product availability.

How do I place an order?

Add available products to your basket, open Cart, continue to Checkout and complete the information requested there.

Do I need an account?

An account is not required to browse the catalogue. If you create an account, you can use it to manage your account details and view available order information.

Where can I find product strength and pack data?

Use the Product data page or open an individual product page. Strength, pack size, manufacturer and availability are presented as catalogue information.

How is delivery calculated?

Delivery options and charges depend on the destination and the items in your order. Available delivery information is shown during checkout, with relevant dispatch details provided after the order has been placed.

Can catalogue availability change?

Yes. Stock and product availability can change without notice. Products marked Coming soon are not currently available to add to your basket.

How do I contact support?

Use the Contact us page or contact us via WhatsApp. For an existing order, include the order reference and the email address used at checkout.