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Frequently asked questions.

Answers to common questions about catalogue information, ordering, accounts, delivery and product availability.

How do I place an order?

Add available products to your basket, open Cart, continue to Checkout and complete the information requested there.

Do I need an account?

An account can be used to manage order information and account details where those features are enabled in WooCommerce. Guest checkout availability depends on the final store configuration.

Where can I find product strength and pack data?

Use the Product data page or open an individual product page. Strength, pack size, manufacturer and availability are presented as catalogue information.

How is delivery calculated?

Final delivery options and charges are shown during checkout according to the live shipping configuration and delivery address.

Can catalogue availability change?

Yes. Stock and availability can change without notice. Products marked Coming soon are not currently available to add to basket in this front-end concept.

How do I contact support?

Use the Contact us page. For an existing order, include the order reference and the email address used at checkout.