Key information about order processing, dispatch, tracking and
delivery expectations for UK catalogue orders.
01
Order processing
Orders are reviewed and prepared for dispatch after checkout
and payment confirmation. Processing times can vary according
to stock status and order verification.
02
UK delivery
Available delivery services and charges are shown during checkout.
The delivery address must be complete and accurate before an order
is submitted.
03
Tracking
Where a tracked service is used, tracking information is supplied
after dispatch. Carrier scans can take time to appear after a parcel
enters the network.
04
Delays
Carrier, weather, address, customs or operational disruption can
affect delivery dates. Contact support if tracking has not progressed
for an unusual period.
05
Failed delivery
If a delivery attempt fails, follow the carrier instructions for
redelivery or collection. Additional charges may apply if a parcel
is returned because of an incorrect address.
06
Questions
For an order-specific delivery question, use the Contact page and
include the order reference so the request can be matched quickly.
